Your ability to communicate conveys a message about your personality. Are you constantly finding reasons to complain? Are you finding fault in your co-workers and friends? Communication can be destructive or constructive.
You have to make a conscious decision that you are not going to complain. Ask more questions instead of always making comments or statements. Asking questions tells others that you are anxious to learn and that you are interested in what they have to say. Positive communication indicates your desire to be of service. Communicating in a positive manner will lure people into your business.
Projecting a positive mental attitude is something that can be learned, just like anything else. If you wake up in the morning, you should be excited. You just woke up in the United States and you are free to work as little or as much as you want! That’s being positive about life.
If you can get excited about being alive, drop the negative mindset and focus on the positive. You will encounter negatives at some point, but if you’ve built a positive mindset you can handle adversity in a much better way.
How you say it matters.
Choosing the right means of communicating is important. If you message is factual, communicate with an email or a text message. Telephone numbers, sales figures and contacts are facts. If your message involves emotions, communicate with a phone call or in person. Thoughts, ideas and comments always stir up others’ emotions, and in-person meetings, and to a lesser degree the telephone, help you sense how the person is responding. Use the most effective means of communication for the type of message you have to relay.
It’s also important to consider the tone of your communication. It’s not all positive, but it can be relayed in a positive tone. Management needs both positive and negative information when it affects business. They need to know when there are problems. They need to be informed of ongoing situations when they occur. However, these things should be conveyed in the most positive context possible.
Communicating your facts and emotions in a positive tone is huge. Words like “we” and “our” rather than “you” or “they” can make the difference in how the message is received. If the team has a problem, it’s viewed much differently than a single person feeling like they are being singled out for an issue.
Start with positives. Don’t go to your boss or even a co-worker and start harping on negative things right out of the gate. Build up the positives first.
Remember the glass is neither half empty nor half full. It is always full. It is full of water and air. Life is full or failure and negative experiences, but you can start out the day by being happy that you woke up and it’s a new day!
It’s important to remember that you can’t have good or great days without having bad days. Bad days are important. They provide a comparison and allow you to appreciate the good days. It’s also important to build on obstacles. They can be the foundation of your success if you build on them instead of letting them destroy you. Make every obstacle or crisis into an opportunity to get better.
Maybe you made 100 dials and only set five appointments. Talk about the five you set and not the 95 you missed on. Find the positive and work on improving things from there. It’s OK to fail if you learn from it and get better.
Another part of being positive is looking the part. Do you dress for success? Before a word is ever spoken, people are forming an impression of you based on your appearance. Make sure you are dressed properly for all business situations. Doing this conveys an attitude and a confidence in what you are selling. Smile!
How you present yourself will form a lasting impression before you even open your mouth.
When you do open your mouth, make sure your words line up with your thoughts. Keep things positive. If you have questions, you should never be afraid to ask. People will help you learn if you are sincere.